OUR VISION

To be the First Choice for Clients, Staff, Investors and Business Partners

OUR MISSION

- Customer Service from the Heart
- Service with Care, Empathy & Love

OUR CORE VALUES

COMMITMENT
We follow through promises we make to our people, our clients and our partners

TRUST
We encourage constructive identification of problems and maintain confidentiality of sensitive information

CUSTOMER SERVICE
Customer Service is the focal point of our organization. We relentlessly search for and create new ways to improve our products and services to clients.

PRODUCTS & SERVICES

Outbound Group Tours
Most of our customers travel with us time and again-the true test of our high service standards. In fact, it is this loyalty which has earned us the market leader position for providing quality and value- packed tours to Europe, America, Australia, New Zealand, China, Asia and Exotic Destinations.

Nothing brings us greater satisfaction than to hear about the exciting, relaxing adventures of our customers. Our outbound tour customers are looking for creative, value-for-money itineraries- all of our destinations, activities, tours and hotels are carefully selected. Behind the scenes, our Marketing & Tour Development team are continually researching the best blend of scenic attractions, spectacular sights and exciting cities.

Free & Independent Travelers Tours
Our Free & Easy Department was set up to fully service the increasing number of seasoned travellers who do not want to be limited by fixed itineraries.

Providing a convenient, hassle-free, one-stop travel shop, we take care of all the travel needs at specially negotiated prices and with flexible departure dates, there is not need to wait for a group size to be formed.

Ticketing
With our wide network of contacts and access to computerised reservation systems, we can issue airline tickets to almost any destination in the world.

We assist with route planning for single, connected or multiple destinations to ensure that our customers get the best value for their travel plans.

Wholesale Travel Opportunities
Our management takes the view that the benefits we accrue from economies of scale are best shared with our customers, be they individuals, institutions or other travel companies.

Meetings, Incentives, Conferences, Exhibitions (M.I.C.E.)
We recognise the important role that travel incentives play in motivating staff and customers. The desire to travel and the possibility of visiting exciting new places is a very powerful motivator that cannot be underestimated. At CTC Travel we offer a wide range of incentive packages to meet every organisation's budget.

Our M.I.C.E. department provide corporate clients with a selection of services:

a) Incentive Travel
We can assist you to plan the most imaginative programmes for the high-achievers in your organisation- from theme events and unusual activities to special occasions.

b) Meetings, Conventions & Exhibitions
We provide a comprehensive support structure including planning, organisation, venue selection, pre and post tour services and after sales service.

Inbound Tours
Our inbound tour packages and very experienced guides have introduced Singapore to countless tourists and visitors. Our competitive edge comes from the knowledge, experience, expertise and keen understanding of the Inbound Leisure, Business Travels, Meetings, Conferences and Event Management Business.

OUR ACCREDITATIONS

- Member of IATA (International Air Transport Association)
- Member of NATAS (National Association of Travel Agents, Singapore)
- CASE-Trusted Travel Agent
- Super Brand Award

To create and provide a total Travel Management Package in terms of providing comprehensive and professionally effective service at minimum cost to the customer, using and utilizing the best available resources and technology. Also to nurture a work culture and environment internally and externally that promotes total commitment and growth, thus becoming the largest and the most reliable Travel Organization in the region setting standards in the industry for professionalism and reliability to the customer.